PT. Gunung Raja Paksi Tbk

Privacy & Policy

Privacy Policy

The existence of this Privacy Policy represents PT Gunung Raja Paksi Tbk's real commitment to respect and protect all data or personal information of users of the site https://www.gunungrajapaksi.com/, its subsidiary sites, and the GRP mobile applications (hereinafter referred to as the "Site").

Vendors, suppliers, partners, contractors, or affiliates of PT Gunung Raja Paksi Tbk (hereinafter referred to as "Third Parties").

Email, phone number, and address (hereinafter referred to as "Personal Data").

This Privacy Policy (along with the terms of use of the PT Gunung Raja Paksi Tbk website as stated in the Terms & Conditions and other information contained on the Site) outlines the basis for obtaining, collecting, processing, analyzing, displaying, transmitting, disclosing, storing, altering, deleting, and/or managing any form of data or information that identifies or can be used to identify Users provided to PT Gunung Raja Paksi Tbk or that is collected by PT Gunung Raja Paksi Tbk from Users or third parties.

By clicking "Sign In" or similar statements available on the Site's login page, the User declares that all of the User's Personal Data is accurate and valid. The User acknowledges that they have been informed of and understand the provisions of this Privacy Policy and consents to PT Gunung Raja Paksi Tbk obtaining, collecting, processing, analyzing, displaying, transmitting, disclosing, storing, modifying, deleting, managing, and/or using such data for the purposes outlined in this Privacy Policy.

Acquisition and Collection of User Personal Data

PT Gunung Raja Paksi Tbk collects User Personal Data for the purpose of processing User transactions, managing and streamlining the use of the Site, and other purposes as permitted by applicable laws and regulations. The data collected includes:

  1. Data submitted independently by Users, including but not limited to data provided when Users:
    1. Update their PT Gunung Raja Paksi Tbk account, including name, phone number, password, and other information that can identify the User.
    2. Contact PT Gunung Raja Paksi Tbk, including through customer service.
    3. Use services on the Site, including detailed transaction data such as the type, quantity, and/or description of products or services purchased, shipping address, payment method used, transaction amount, date and time of transaction, and other transaction details.
    4. Fill out detailed shipping address information, including but not limited to complete address data, phone number, and name listed when saving data with PT Gunung Raja Paksi Tbk.
    5. Use Site features that require access to relevant data stored on the User's device.
  2. Data recorded when the User uses the Site, including but not limited to:
    1. User usage or preference data, including User interactions with the Site, saved preferences, and selected settings. This data is obtained using cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

PT Gunung Raja Paksi Tbk may combine data obtained from these sources with other data it possesses.

Use of Personal Data

PT Gunung Raja Paksi Tbk may use Personal Data obtained and collected from Users for the following purposes:

  1. Processing all forms of requests, activities, or transactions carried out by Users through the Site, including for shipping products to Users.
  2. Providing features to deliver, realize, maintain, and improve our products and services, including:
    1. Offering, obtaining, providing, or facilitating services like homepage navigation, search, product recommendations, and other products through the Site.
    2. Conducting necessary internal activities to provide services on the PT Gunung Raja Paksi Tbk site/application, such as software troubleshooting, bugs, operational issues, data analysis, testing, research, and monitoring and analyzing usage trends and activities.
  3. Assisting Users when communicating with PT Gunung Raja Paksi Tbk's Customer Service, such as:
    1. Inspecting and resolving User issues.
    2. Directing User inquiries to the appropriate customer service agent to address issues.
    3. Monitoring and improving PT Gunung Raja Paksi Tbk's customer service responses.
    4. Contacting Users through email, letter, phone, fax, and other communication methods, including but not limited to helping and/or resolving transaction processes or handling issues, as well as sending news or other notifications regarding the protection of User Personal Data by PT Gunung Raja Paksi Tbk, including Personal Data protection failures.
    5. Using information obtained from Users for research, analysis, product development, and testing to improve the security of Site services, as well as developing new features and products.
  1. Monitoring or investigating suspicious transactions or those that indicate elements of fraud or violations of the Terms and Conditions or applicable laws, and taking necessary actions as a follow-up to the monitoring or investigation results.
  2. Under certain circumstances, PT Gunung Raja Paksi Tbk may need to use or disclose User Personal Data for legal enforcement purposes or to comply with the requirements and obligations of applicable laws, including in cases of disputes or legal processes between Users and PT Gunung Raja Paksi Tbk or suspected criminal acts such as fraud or data theft.
  3. Complying with the requirements and obligations of applicable laws regarding tax interests in Indonesia.

Disclosure of User Personal Data

  1. PT Gunung Raja Paksi Tbk is committed to maintaining the confidentiality of User Personal Data under its control and guarantees that there will be no disclosure, sale, transfer, distribution, and/or lending of User Personal Data to other third parties without User consent, except in the following cases:
    1. Disclosure of User Personal Data is required to partners or third parties who assist PT Gunung Raja Paksi Tbk in providing the available services or future services on the Site and processing all forms of User activities on the Site, including processing transactions, payment verification, promotions, and product deliveries.
    2. PT Gunung Raja Paksi Tbk may provide User Personal Data to third parties who use and integrate PT Gunung Raja Paksi Tbk's public API (including but not limited to PT Gunung Raja Paksi Tbk's business partner service providers) with the applications or sites they operate to complete transactions between Buyers and Sellers on the Site or for other Personal Data usage purposes mentioned in this Privacy Policy.
    3. The User contacts PT Gunung Raja Paksi Tbk through public media such as blogs, social media, and certain features on the Site, which means that the communication between the User and PT Gunung Raja Paksi Tbk can be seen and known by the public.
    4. PT Gunung Raja Paksi Tbk may share User Personal Data with its subsidiaries and affiliates to help provide services or perform data processing for and on behalf of PT Gunung Raja Paksi Tbk.
    5. PT Gunung Raja Paksi Tbk discloses User Personal Data in efforts to comply with legal obligations and/or legitimate requests from law enforcement officials or authorized government institutions.
  2. Regarding the disclosure of User Personal Data as described above, PT Gunung Raja Paksi Tbk may need to disclose User Personal Data to third-party service providers, agents, and/or affiliates or related companies of PT Gunung Raja Paksi Tbk and/or other third parties located outside Indonesia. However, these third-party service providers, agents, and/or affiliates or related companies and/or other third parties will only manage and/or use User Personal Data in connection with one or more purposes as set out in this Privacy Policy and in accordance with the provisions of applicable laws.

Cookies

  1. Cookies are small files that are automatically stored on a User’s device, functioning to save the User’s preferences and configurations while visiting a site.
  2. These cookies are not intended to be used to access any other data that the User has on their computer device, other than what the User has agreed to share.
  3. Although the User’s computer device will automatically accept cookies, the User can choose to modify this through their browser settings by opting to reject cookies (this option may hinder the optimal availability of PT Gunung Raja Paksi Tbk's services when the User accesses the Site).

User Choices and Transparency

  1. Most mobile devices (iOS and Android) have settings that prevent the PT Gunung Raja Paksi Tbk application from accessing certain data without the User’s consent. iOS devices will notify the User when the PT Gunung Raja Paksi Tbk application first requests access to such data, while Android devices will notify the User when the PT Gunung Raja Paksi Tbk application is first loaded. By using the application and granting access to it, the User is considered to have given their consent to the collection and use of their Personal Data on their device.
  2. Users can access and change their information, such as email address and phone number, through the profile feature on the Site.
  3. As long as it does not conflict with the provisions of applicable laws and regulations, Users may contact PT Gunung Raja Paksi Tbk to withdraw consent for the acquisition, collection, storage, management, and use of their data. If this occurs, the User understands the consequence that they will no longer be able to use the Site services or any other services provided by PT Gunung Raja Paksi Tbk.

Security, Storage, and Deletion of User Personal Data

  1. PT Gunung Raja Paksi Tbk protects all User Personal Data stored within its system and safeguards this data from unauthorized access, use, modification, retrieval, and/or disclosure by employing various security measures and procedures, including User passwords and OTP (One-Time Password) codes.
  2. User Personal Data may also be stored or processed outside the country by parties working for PT Gunung Raja Paksi Tbk in other countries, or by third-party service providers, vendors, suppliers, partners, contractors, or affiliates of PT Gunung Raja Paksi Tbk. In such cases, PT Gunung Raja Paksi Tbk will ensure that the Personal Data remains protected in accordance with the commitments of PT Gunung Raja Paksi Tbk in this Privacy Policy.
  3. Although PT Gunung Raja Paksi Tbk has made its best efforts to secure and protect User Personal Data, it should be noted that data transmission over the Internet is never completely secure. Therefore, PT Gunung Raja Paksi Tbk cannot guarantee 100% security of the data provided or transmitted by the User to PT Gunung Raja Paksi Tbk, and the provision of information by the User is at the User’s own risk.
  4. PT Gunung Raja Paksi Tbk will delete and/or anonymize User Personal Data under its control if (i) the User Personal Data is no longer needed to fulfill the purpose of its collection, and (ii) storage is no longer required for compliance with applicable regulations.
  5. Please note that there is a possibility that some User Personal Data may be retained by other parties, including authorized government institutions. In cases where we share User Personal Data with such institutions and/or other entities designated by the government or cooperating with PT Gunung Raja Paksi Tbk, the User agrees and acknowledges that the storage of User Personal Data by these entities will follow their respective data storage policies.

Access and Correction of User Personal Data or Withdrawal of Consent

  1. PT Gunung Raja Paksi Tbk takes reasonable steps to ensure that User Personal Data is processed accurately and completely. However, it is important for Users to promptly notify PT Gunung Raja Paksi Tbk of any changes to their Personal Data or if there are any errors in the Personal Data under PT Gunung Raja Paksi Tbk’s control.
  2. Users have the right to access or correct their Personal Data under the control of PT Gunung Raja Paksi Tbk through PT Gunung Raja Paksi Tbk’s customer service, as specified in this Privacy Policy. However, such requests will only be processed by PT Gunung Raja Paksi Tbk if the User provides sufficient proof of identity to access or correct the data. PT Gunung Raja Paksi Tbk reserves the right to deny requests to access or correct part or all of the User’s Personal Data owned or controlled by PT Gunung Raja Paksi Tbk if allowed or required by applicable laws. This includes situations where the Personal Data contains references to other people or where the request for access or correction is deemed irrelevant, frivolous, or vexatious by PT Gunung Raja Paksi Tbk.
  3. PT Gunung Raja Paksi Tbk may charge an administrative fee to the User for handling requests to access or correct User Personal Data.
  4. Users can withdraw their consent regarding the processing of their Personal Data under the control of PT Gunung Raja Paksi Tbk by submitting a request through PT Gunung Raja Paksi Tbk’s customer service as listed in this Privacy Policy. PT Gunung Raja Paksi Tbk will process the User’s request within a reasonable period of time after the consent withdrawal request is submitted, and will subsequently cease processing the User’s Personal Data according to the User’s initial request unless required by applicable laws. In the event of a consent withdrawal, PT Gunung Raja Paksi Tbk may not be able to fulfill its obligations under any agreement between the User and PT Gunung Raja Paksi Tbk. Consequently, it is also possible that due to PT Gunung Raja Paksi Tbk’s inability to fulfill its obligations because the User has withdrawn consent, any legal relationship between the User and PT Gunung Raja Paksi Tbk may end and cannot continue.

Complaints Regarding User Data Protection

  1. If Users have concerns about how PT Gunung Raja Paksi Tbk handles or treats their Personal Data, or if Users believe that their privacy has been violated, they can contact PT Gunung Raja Paksi Tbk through customer service or via the contact information provided in this Privacy Policy, providing their identity and the nature of their complaint.
  2. PT Gunung Raja Paksi Tbk will investigate the User’s complaint and will endeavor to respond to the complaint within a reasonable period of time after receiving the User's complaint.

Contact Us

If Users have questions, comments, complaints, or claims regarding this Privacy Policy or wish to access and/or correct their Personal Data, please contact PT Gunung Raja Paksi Tbk customer service via the page https://www.gunungrajapaksi.com/contact.

Storage, Data Subject Requests, and Information Deletion

  1. PT Gunung Raja Paksi Tbk will store information as long as the User's account is active, in accordance with the legal provisions applicable in Indonesia.
  2. Users have the right to submit a data subject request to PT Gunung Raja Paksi Tbk.
  3. Users can request the deletion of their information through the customer service application.
  4. PT Gunung Raja Paksi Tbk will process data subject requests in accordance with the legal provisions applicable in Indonesia.

Privacy Policy Updates

PT Gunung Raja Paksi Tbk may from time to time make changes or updates to this Privacy Policy as part of its compliance with laws and internal company policies. PT Gunung Raja Paksi Tbk will notify Users of changes and/or updates to this Privacy Policy.